INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Metro Homes LK, we strive to ensure that the products you receive match the images shown on our website. However, slight variations may occur due to differences in screen resolution, lighting during photography, or product updates by manufacturers. If you have concerns, our customer support team is here to assist you!

 
 
Where can I view my sales receipt?

You can view your sales receipt in the "My Orders" section of your Metro Homes LK account. Once your order is confirmed, the receipt will be available to download or view. Additionally, a copy will be sent to your registered email address.

How can I return an item?

To return an item, please ensure it meets our return eligibility criteria. Contact our customer support team or email us at info@metrohome.lk to initiate the return process. Once your return request is approved, you will receive instructions on how to send the item back to us. After we receive and inspect the returned item, we will notify you about the status of your refund or exchange.

Will you restock items indicated as “out of stock?”

Yes, we aim to restock popular items that are marked as "out of stock." However, restocking depends on the availability of the product from our suppliers. If you're interested in a specific item, we recommend signing up for restock notifications on the product page or contacting our customer support team for updates.

Where can I ship my order?

We currently ship orders across Sri Lanka. During checkout, you can enter your address to confirm if delivery is available in your area. If you have specific shipping requests or need assistance, feel free to contact our customer support team.

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