FREQUENTLY ASKED QUESTIONS

How do I place an order on Metro Home LK?

Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will be guided through the payment and shipping details.

What payment methods do you accept?

We accept payments via credit/debit cards and bank transfers through secure payment gateways.

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are dispatched. Please contact our customer support team as soon as possible.

How long does delivery take?

Delivery times vary based on your location. Typically, orders are delivered within 3-5 business days.

Do you offer international shipping?

Currently, we only deliver within Sri Lanka.

What is your return policy?

We accept returns within 7 days of delivery, provided the product is in its original condition. Please refer to our Refund and Returns Policy for more details.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive the returned item.

Are the product images accurate?

We strive to display products as accurately as possible. However, slight variations in color may occur due to different screen settings.

How do I contact customer support?

Email: info@metrohome.lk

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and view your order history.