Privacy Policy for Metro Home LK

At Metro Home LK, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect both personal and non-personal information to provide a better shopping experience.

1.1 Personal Information

This includes data that can be used to identify you directly, such as:

  • Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (Note: We do not store your credit/debit card details. All payments are processed through secure third-party gateways.)

1.2 Non-Personal Information

This includes data that does not directly identify you, such as:

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Cookies and Tracking Technologies

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivering products and managing returns or exchanges.
  • Customer Support: To respond to your inquiries and provide support.
  • Marketing: To send promotional emails, offers, and updates, if you have opted in.
  • Website Improvement: To analyze user behavior and improve the functionality and performance of our website.
  • Security: To detect and prevent fraudulent transactions and unauthorized access.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners under the following circumstances:

  • Service Providers: Third-party service providers who assist in payment processing, shipping, and website analytics.
  • Legal Requirements: If required by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences.

4.1 Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic functionality of the website.
  • Performance Cookies: Help us understand how visitors interact with the website.
  • Marketing Cookies: Used to display relevant advertisements.

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a customer, you have the following rights:

  • Access: You can request access to your personal data.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data, subject to legal and contractual obligations.
  • Marketing Preferences: You can opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Metro Home LK
Email: info@metrohome.lk

Thank you for trusting Metro Home LK with your personal information. We are committed to providing a safe and secure shopping experience.