Refund and Returns Policy for Metro Home LK

At Metro Home LK, we prioritize customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for returning items and obtaining refunds. By making a purchase on our website, you agree to the terms outlined below.

1. Returns

1.1 Eligibility for Returns

  • Items must be returned within 14 days of receipt.
  • Products must be unused, in their original condition, and with all tags and packaging intact.
  • Certain products, including perishable goods, customized items, and items marked as non-returnable, are not eligible for returns.

1.2 Return Process

  • To initiate a return, contact our customer support at [Insert Email Address] or call [Insert Phone Number].
  • Once your return request is approved, detailed instructions on how to send the item back will be provided.
  • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

1.3 Inspection and Approval

  • After receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
  • You will be notified of the approval or rejection of your return within 3-5 business days of receiving the item.

2. Refunds

2.1 Refund Process

  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • If you do not receive your refund within the expected timeframe, please contact our support team.

2.2 Non-Refundable Charges

  • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
  • If an item was purchased during a promotion or sale, only the amount paid (after discounts) will be refunded.

3. Exchanges

3.1 Eligibility for Exchanges

  • Exchanges are only allowed for defective or damaged products.
  • To request an exchange, contact our support team with proof of the defect or damage.

3.2 Exchange Process

  • Once the exchange request is approved, we will ship a replacement item at no additional cost.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Clearance or sale items
  • Personalized or custom-made products
  • Perishable goods

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us:

Metro Home LK  
Email: info@metrohome.lk

Thank you for shopping with Metro Home LK. We are committed to providing high-quality products and a smooth shopping experience.